Call Center Services





 

Support Center Services

The Indian telecom industry has experienced Dynamic Change and Fast growth in the last few years with the Telecom technology moving from 2 G to 3 G space and the future being of 4 G network. With this accelerated change in telecommunications, telecom companies are looking for partners who can enhance customer service support, reduce costs and risks, and in the course increase profitability. LohiaNetworks brings together state-of-the-art technology, process excellence and best talent, which would help telecom companies attain optimal process performance and profitability.

LohiaNetworks strength lies in our Agility and Domain Expertise, our telecommunication teams have industry-specific knowledge and technology skills, to design and implement changes to clients business models.

A call centre has an open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration.
The majority of large companies use contact centres as a means of managing their customer interaction. These centres can be operated by either an in house department responsible or outsourcing customer interaction to a third party agency (known as Outsourcing Call Centres).